Return Policy

At Kolie we strive to make every piece of personalized jewelry as precious and beautiful.
If you are not 100 % satisfied with your product, we will be happy to exchange it for something else within 14 days of purchase.
If your item arrives damaged, incorrectly designed, or is simply not what you expected, please let us know immediately and we'll do our utmost to recreate it to your full satisfaction.

New, unworn items can be returned to Kolie within 14 days of delivery. If you want to return an item, please first reach us here.

Please note that because all our personalized items are one-of-a-kind, those returns will incur a 30% restocking fee.

Exchanges: You must return your original item before we are able to send your new item to production.
Refunds: Refund of personalized items are eligible for a partial refund and are subject to 30% Restocking Fee. Refund can only be processed within 30 days of delivery.
Faulty Item: If you think that the item you received is faulty or incomplete, please send a message to an email office@kolie.bg immediately and attach a clear image of the faulty item and describe the matter.

1. Once your order has been submitted we are immediately beginning the process of production of your personalized items.
2. Since each item is uniquely made for our customers and we start production straight away, please let us know up to 2 hours after placing your order if you want to cancel it. Please be advised that after 2 hours, a 30% restocking fee will be charged for personalized items. To cancel your order, please contact our customer care team here.
3. Cancellation is only possible before item has shipped.
4. Cancellations will be processed on the day we receive your cancellation request.

Kolie reserves the right to make any amendments to this policy at any time. Notification of any changes will be published on this page.
If you have any inquiries regarding cancellations or any of our other policies please with us here.